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Computer Training And Consultation
Overview

The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). The focus of a business should move from simply managing the company’s IT to making IT truly productive by helping the business achieve its strategic goals. ITIL certification helps organizations fulfill this goal by providing guidelines for establishing governance standards and enhancing the alignment between business and its IT processes.

ITIL Course Objectives

Understand and implement IT Service Management best practices, key concepts, principles, and process models required for clearing the ITIL Foundation certification exam
Gain understanding of scope, purpose, and objective of service strategy, service transition, service design, service operations, and Continual Service Improvement
Apply ITIL concepts, tools and techniques to improve effectiveness and efficiency of business for optimizing customer experience
earn to automate standard tasks and apply lean principles to enhance efficiency of IT Service Management processes in this ITIL 2011 foundation training
Centralize processes and teams and save costs using well defined fit-for-use and fit-for purpose processes
Augment user satisfaction, improve service levels, lower costs, optimize outsourcing, increase service availability, and improve the ability to manage change using ITIL procedures

Course Content / Exam(s)

Schedule for ITIL 2011 Foundation

Course # Course Name Exam # Duration (days)
ITIL 2011 Foundation ITIL 2011 Foundation ITIL 2011 Foundation 3
Total 3